Returns & exchanges

 

Returns



Our policy lasts 14 days. If 14 days have gone by since you receive your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please send us an email at sanjuancooperative@outlook.com including your reason of return, order # and your phone #. Return shipping information will be provided at such time.



Refunds



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.



Late or missing refunds



If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sanjuancooperative@outlook.com.



Sale items



Only regular priced items may be refunded, unfortunately sale items cannot be refunded.



Exchanges



We only replace items if damaged in the original shipment. If you need to exchange it for the same item, send us an email at sanjuancooperative@outlook.com, including a description of damage, order #, your phone # and your shipping address. Return shipping information will be provided at such time.



Shipping



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping charges will be deducted from your refund.

If you are returning merchandise that is damaged during the original shipment, we will reimburse all shipping costs incurred when returning damaged goods and will send replacement merchandise at no cost

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


 

SAN JUAN COOPERATIVE

Dillon Oberholzer & Bio Management Solutions

San Juan la Laguna  /  Lake Atitlan  /  Department  of Solola  /  Guatemala  /  Central America

 
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SJC / San Juan Cooperative

Dillon Oberholzer & Bio Management Solutions

 

Tel. UK Office:  (+44)  0113-328-0883.   (Hartlepool, New Castle,  UK) 

Tel.  USA Office:  (+1)  360-775-2522.   (Poulsbo, WA, USA)

Tel.  Central American Office:  (+502) 5113-5715.   (Lake Atitlan, Guatemala) 

 

E-mail:   dillonfrancisoberholzer1970@gmail.com

E-mail:   sanjuancooperative@outlook.com